Customer Success Manager
Basic salary £25,000-£35,000, OTE £43,000
Portsmouth (Hybrid working available)

We are looking for Customer Success Manager's to join our Portsmouth office. We are a friendly department that offers a structured career path and a team who celebrates success.

A little about the role, you will be;

• Building and maintaining client relationships by providing support and assistance throughout the contract lifetime
• Identifying further use cases to increase value and liaise regularly to develop strategies
• Contributing to revenue growth by upselling/uplifting client contracts
• Hosting online meetings with various stakeholders to review the progress of their desired outcomes
• Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
• Negotiating contract renewals and expansion proposals
• Working towards weekly KPI’s and monthly targets; both individually and as a team

A little about you:

• Sales/Account Management or Customer Success background
• Previous experience with interacting with Director Level individuals
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) and experience in using CRM systems
• Great communication, negotiating and problem solving skills
• Previously worked towards targets and KPI’s

Why Lead Forensics?

• Take some time out with our holiday policy; employees receive 25 days plus bank holidays
• Birthdays off! (it’s the most important day of the year!)
• Give back to the wider community with 2 paid Charity days, volunteer days, fundraisers, charity events
• Receive benefits such as; the Employee Assistance Program, sick pay, maternity/paternity pay, free on-site parking, free gym on-site
• Eligibility to join the company pension scheme - contributory
• Celebrate together with our; Company socials, Regatta, Family Fun day, subsidised Ski trip, Christmas parties

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